You will learn about:
- How to create a positive first impression
- Beginning and sustaining the listening conversation
- The Dos and Don’ts of door knocking
- Safeguarding, lone working and community organising
- Knowing your triggers and responding instead of reacting
- Managing difficult conversations and conflicts
- Setting and maintaining healthy boundaries
The course lasts for six hours and usually runs in one day, but can be split across two days or sessions. Like all of our training, it is both active and thought-provoking. It is designed so that everybody can take part and share their ideas and experiences.